Owner Loyalty Manager (OLM)
The Owner Loyalty Manager is responsible for establishing relationships with customers and assisting customers with their vehicle purchase. This position engages with every customer during the sales and delivery process, and follows-up with every customer following the sale. The position also assists customer's with customer-satisfaction concerns, and pursues the customers' loyalty to the brand.
The OLM reports directly to the owner, and interacts daily with the Sales and Service departments. This is a key position, and requires someone with customer satisfaction experience.
Responsibilities
Assist sales during vehicle sales delivery. Train and audit the delivery process to make sure it remains consistent.
Follow-up and all sales customers in order to monitor their satisfaction.
Coach sales associates on customer satisfaction opportunities.
Resolve any customer complaints in a timely and efficient manner.
Monitor product training for all sales associates to insure completeness.
Make sure all customers are enrolled in Nissan's One-to-One reward system.
Assist with a few HR and Admin duties.
Requirements
Previous Auto Dealer experience.
Previous Sales or Customer Service experience.
Computer literacy, strong organizational and follow-up skills
Excellent problem solving skills
Education and/or Experience
High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
Health Insurance
Dental Insurance
Life Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
About Our Dealership
Since 2014, Nissan of Boerne has provided high-quality Nissan vehicles to drivers near Boerne, Spring Branch, and San Antonio, Texas. We are proud of our service to the community, and continue our involvement with Wounded Warrior Project and Toys for Tots. We look forward to going above beyond what is expected of us and our friendly staff is eager and willing to assist our customers with all their automotive needs. We are looking for future employees that share the same commitment.